Chatbot · AI customer support

Support that answers at three in the morning.

An AI chatbot trained on your business, answering customers across your website and social channels — in your tone, around the clock.

Evia Soft chatbot dashboard
57 Custom integrations
5,500+ Conversations handled
320 Active users
30+ Languages available
What it does

A chatbot that sounds like your team.

Natural language understanding, your own knowledge base, and the channels your customers already use. Set up once, answering everywhere.

01

AI-driven conversations

Natural language processing delivers accurate, human-like interactions rather than rigid decision trees.

02

Multi-channel support

Engage customers across your website and social media channels from one configuration.

03

24/7 availability

Instant answers at any hour, with a clean handover to a human when the question needs one.

See it working

A real conversation, start to finish.

Recordings of the chatbot answering real enquiries — in the website widget and on mobile, both when the customer taps a suggested reply and when they type the question themselves. No mockups, this is the product running.

The Evia Soft chatbot answering a question in the website widget
On your website
A customer tapping the Services quick reply, then asking how to book a call
Guided by quick replies
A customer opening the chat bubble and typing their own question about IT services
Asked in their own words
Benefits

Optimise your resources, not just your response time.

Routine questions stop reaching your inbox, so the team spends its hours on the conversations that actually need a person.

01

Easy integration

Connects to your existing systems, so the customer experience stays continuous rather than bolted on.

02

Customisable responses

Tailor what the bot says to your brand's voice and the outcomes you actually want from a conversation.

03

Analytics and reporting

See what customers ask, where the bot succeeds, and which gaps are worth filling next.

04

Save time and resources

Automate routine work so your team can focus on higher-priority conversations.

Path to success

Your reliable partner.

Deployment is not the finish line. We keep tuning the answers against real conversations after go-live.

01

Seamless communication

Automated, personalised messaging across multiple channels, consistent wherever the customer starts.

02

Customer insights

Track behaviour and preferences in real time, and shape your service around what you learn.

03

Advanced analytics

Detailed reports to measure performance, adjust strategy and show the result to the people who asked for it.

Our take

"A chatbot is not there to deflect customers. It is there so the ones who need a person actually reach one faster."

Evia Soft · Chatbot team
Plans

Choose your plan.

Every plan is quoted against your volume and your integrations, so the numbers below describe scope rather than a price list. Tell us the scale and we come back with a figure.

Feature Starter For individuals Business For small business Enterprise For large companies
Active chatbots 1 5 Unlimited
Data security Included Included Included
Training history 7 days Unlimited Unlimited
Reporting Basic Advanced Advanced
Valid chats per month 3,500 25,000 Custom chat package
Version history — Included Included
  Contact us Contact us Contact us

Building a chatbot for a client? Become our partner and set up your clients' accounts directly — talk to us about partnering.

Custom build

Or something built only for you.

When the standard plans do not fit the workflow, we build the chatbot around your systems instead of asking you to work around it.

Custom chatbot solution

Looking for a chatbot tailored specifically to your business? A custom build gives you the conversation design, integrations and infrastructure your case actually needs.

What that includes

  • Advanced natural language processing
  • Fully customisable features
  • Secure and scalable infrastructure
  • Dedicated support team
Included

All our plans include these.

The parts that should never be an upsell: support, documentation, security and a deployment that works on every device.

01

First class support

Priority support around the clock, so issues are resolved promptly by the team that built your bot.

02

Access upon installation

Your chatbot reaches the necessary interface only after installation, which keeps deployment controlled.

03

Full documentation

Step-by-step guides and best practices, so your team can get the most out of every feature.

04

Security

Robust measures protecting your data and your customers' conversations.

05

Responsive design

A seamless experience across every device, from desktops to phones.

06

Browser support

Compatibility with all major browsers, wherever your customers open the conversation.

FAQ

Do you have questions?

Not sure where to start with a chatbot? Here are the answers we give most often.

Natural language processing, personalised responses, integration with a range of platforms, and analytics. Together they are what make the bot useful rather than just present.

Depending on the complexity of the query, response times range from a few minutes to several hours, with most issues resolved the same day.

No. The setup process is designed for non-technical users and comes with full documentation, so a team with minimal technical background can get started quickly.

Yes. If something you need is not included, tell us. We can look at adding it to the roadmap or quote it as part of a custom build.
Start today

Get started with our platform.

Tell us about your support volume, your channels and the systems the bot needs to reach. We will come back with a plan and a figure.

Next step

Then let's book some time and discuss your plans.

Get a quote